Returns & Exchanges

If you change your mind, you must notify us within 14 days, starting on the day of arrival of your new bike, bike parts or accessories.You can find contact details HERE. All items must be returned, including the free bundle received with the purchase of a bike.

We will refund in full including the original cost of delivery where applicable.

14 Days to Return T&C

To be able to return your bike, you must fulfil every requirement from the list below:

  • Bike and/or Accessory must be in a new condition.

  • Bike and/or Accessory must be shipped in an original packaging.

  • Bike and/or Accessory can’t be used. This includes test driving the bike, or assembling and disassembling it.

  • The return is only accepted with the original proof of purchase.

In an event of purchasing your bike pre-assembled from one of our stores, if You decide to drive off using your new bike, this action voids your right to return.

Any product faults are covered under the general warranty and are excluded from the 14 Days to Return policy.

Return Cost

Return postage at buyer’s expense.